Refund policy
RETURNS, REFUNDS & CANCELLATIONS — DELCAS
Returns
You may request a return within 15 calendar days of delivery. All non-custom pieces are eligible, provided they are unused and in their original condition.
To request a return, email delcasjewelry@gmail.com with your order number. Please wait for approval and return instructions before sending your item back.
Customers are responsible for return shipping costs when returning an item due to a change of mind.
Custom Jewelry
Custom and personalized pieces cannot be returned due to a change of mind. This does not prevent you from contacting us if your piece arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged or defective, or you receive the wrong item, contact delcasjewelry@gmail.com within 48 hours of delivery, if possible.
Include your order number and clear photos of the item and packaging. Please keep the packaging while we review the issue.
We will work with you to arrange a replacement at no additional cost or a refund. If a return is required, DELCAS will provide a prepaid return label and cover the shipping cost of any replacement.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Your bank or payment provider may need additional time to post the refund.
For questions about your refund, contact delcasjewelry@gmail.com.
Order Cancellations
You may cancel your order within 24 hours of placing it by emailing delcasjewelry@gmail.com with your order number. Orders canceled within this period will receive a full refund to the original payment method.
After 24 hours, please contact us as soon as possible. We will review your request, but cancellation cannot be guaranteed if work on your jewelry has already begun.
Custom and personalized pieces remain non-returnable for a change of mind once delivered. Eligible non-custom pieces may be returned under our return policy.
This policy does not limit any rights you may have under applicable consumer protection laws.